FAQ

ABOUT THE PROJECT

• General information

  Filmous.com has recently become one of the most popular sites in its niche.
  
  Filmous.com is an on-line service giving you the possibility to download lots of movies in any genre from many countries. Our site is easy to navigate due to user-friendly interface and perfect usability. Downloading a movie will take several minutes only.

• Services Overview

  • Filmous.com offers you more than 13,000 movies, 1200 TV Series that include more than 70 000 episodes.
  
  • Filmous.com uploads about 15-20 movies every day.
  
  • Our services include 24/7 customer support, we answer to non-registered users as well.
  
  • Movies and TV series are available in many formats including HD, DivX, HQDivX and iPod

SURFING

• How can I find the movie I need?

  If you know the title of the movie, type it in the "Search" field, specify the area for search – Movies, TV shows, TV series and click the "Search" symbol [].

• The home page

  All our base is divided into groups according to the genre, country of origin and release year.
  There are "All movies", "All TV shows" and "All TV series" buttons under the search bar. Click them to get only movies, TV shows or TV series in genres, countries and years sections.
  
  Scroll down and see the list of the Hot Movies on Filmous.com. Scroll down again and find the latest added movies starting from today. You can also see what was added during this week, last week and the last month.

• The movie page

  If you like a certain movie, click it. You will be redirected to the movie page.
  
  On this page you will find:
  
  • genre, country of origin and the release year of the film.
  • IMDB rating
  • screenshots
  • available formats
  • runtime, resolution, codec, bit rate, FPS, size and price
  • free preview
  • list of actors
  • storyline
  • "download" button.
  
  If you are on the TV series or TV show page, select at least one episode to see the price. If you select more than 1 episode you see the price for ALL the episodes.

• The Support page

  This is the basic page for you to connect with the Customer Support.
  Even if you are non-registered user, you can send your message, e-mail or make a call to our 24/7 Customer Service.

ACCOUNT

• I want to buy and download movies, what should I do?

  Users must subscribe before they get a full access to all our resources. Unregistered users are able to browse the catalogue but they have no possibility to use any of our services except for the support. During the registration you need to provide your e-mail address and password.
  
  NOTE! Please, read Terms of Use and Privacy Policy before the registration. If you find them inappropriate or you disagree with at least one point, do not register.

• How long does the membership remain active?

  Your membership is unlimited, everything you need is to refill your balance for buying our products.

• I forgot my password. What shall I do?

  Type your e-mail given during the registration in the special form and our team will send you a new password.

• I get "Username and password do not match" message every time I try to log in. What can I do?

  a. Be attentive when you type the details, check what you have typed twice.
  
  b. Look if CAPS LOCK is on; note that passwords are case sensitive. If you still cannot solve the problem, please, contact our Support Service.
  
  c. Also try to clear cookies or cache in your browser.

PAYMENTS

• General info about payments

  We may make changes to any services offered on the Site, or to the applicable prices for any such services, at its sole discretion. All Customers should pay for Filmous.com service use. Our trading system undermines prepayment in accordance with tariffs set by the Administration. The Administration guarantees processing your order only in the case when total amount on your account is enough to pay for all ordered services. Online payment system provides all payments in our site. You are welcome to pay with your credit card where available. Attempts to gain goods with false or invalid information will be dealt with as fraud; our system uses some of the best fraud prevention checks provided by our payment provider along with additional algorithms developed by our programming team. Orders may be deleted without notification if we believe them to be fraudulent. Money left on a Customers account will not be refunded in that case.
  
  NOTE: You are able to download an ordered tune within 48 hours after the payment. When this period is over files are automatically removed from your list so you will have to re-order compositions to be able to download them again. The money paid for in completed order will not be refunded. The Administration receives the right to change tariffs on the occasional basis.

• What is the price for a movie on Filmous.com?

  The price is different and depends on the quality of the movie.

• How does the price depend on quality?

  Our website has movies in different quality.
  
  HD = $3, HQ DIVX = $2, DIVX = $1.5, iPod = $1
  
  The price depends on the quality of a movie file.
  
  
  HD - movies in high definition for your computer and HDTV (mkv files).
  
  HQ DIVX quality file for DVD players that support DIVX playback and for computers.
  
  DIVX - same as HQ DIVX but in lower quality.
  
  iPod/iPad file - for iPod/iPad players.

• How can I pay for Filmous.com's services?

  All payments on Filmous.com are made through SWREG Payment System. This online payment processing service allows you to use your credit card securely. We do not save your credit card data on our website. Filmous.com takes only MasterCard and Visa.
  
  You may create a virtual VISA by using special services like ePassporte https://www.epassporte.com/
  
  Possibly you can use PayPal Plug-In - securely pay for purchases with a temporary MasterCard credit card number.
  
  

• How can I add funds?

  Once you have created an account, you have to select how much you can add. At first, you need to log in. Then press “Add Funds” button and you will be redirected to the Payment page. Filmous.com offers you to put on your balance one of the following sums: $99.95 or $49.95 or $29.95. Tick the sum you want to add, fill in the forms listed on the Payment page and confirm the payment.

• I want to cancel my order. Can I get my money back?

  The fact that you have added a certain sum on your account means that you agree to use advantages of Filmous.com's services. If you want to change or cancel your order, please contact our Support Service.

• I have added funds, but it has not changed after the payment. What can I do?

  Please, contact our Support Service and provide all the payment details. We will do our best to solve your problems.

• My credit card is declined, why is that?

  Please, note that usual decline reasons are as follows:
  
  • You've possibly made a mistake while entering the data
  • Your card has expired
  • Some banks have limitations pertaining to geographical location of the card's use
  • Some banks prohibit using credit cards for internet shopping.
  • Make sure you are not over your credit limit or check if there is enough money on your debit card.
  • We don't accept VISA gift cards
  Check these reasons and if you are sure your card is valid and there is no geographical limitation, please just try again.

• When I click “Confirm the payment” nothing happens. Why?

  It may happen because of overloads, anyway it's a temporary problem and other customers easy move through - they just make one more attempt later.
  The reason of the problem may be because you made a mistake while filling the form.
  
  For instance, you should fill in a CC number as XXXXXXXXXXXXXXXX, not as XXXX-XXXX-XXXX-XXXX. Your zip\postal code must contain 5 digits. Make sure you don't write special symbols like # " / ^ * and so on.
  
  We suggest you to re-log in and try again.

DOWNLOADING AND WATCHING

• Purchasing a movie

  When you find the movie, click on it to get to the movie page. There, you can watch the trailer and choose the required quality previewing it before your final choice. Our website offers you movies in four quality types: HD, HQDiv X, DivX and iPod. However not every movie is available in all four formats - the available quality in seen on the page. When you are ready to download a movie, you have to refill your balance if it is necessary. Select the format and press "Download" button. The movie price will be credited from your account – this is act of purchase.

• Downloading within 48 hours

  After you purchased a movie you will be transferred to the History of Downloads page, which contains all your movies pending to be downloaded and the detailed instruction "how to download". You can download your movie from this page pressing the button indicating the format of your movie. The downloading is available only during the next 48 hours after the moment of purchase. After the time expires, you need to repeat all the steps described above to get movie downloaded. When you are logged-in, direct your mouse at “Account” in the up right corner to see the drop down menu – select History of Downloads to reach all your recently bought movies. This 48 hour system is very useful if you buy and download movies at different computers or if you do not have good internet connection.

• Playback

  All the purchased files are available for downloading within 48 hours. You'll have to purchase these files again to to download them after that period.
  
  
  We recommend you to use  Media Player Classic with K-Lite Mega Codec Pack for playing films downloaded from our project.
  If you are a Mac user please, use VLC player which contains player itself and codec pack.

• How to download

  Use any browser to download movies directly (through the "Save object as..." option)!
  For quick and safe downloads we recommend you using Internet Download Manager.

• How do I unpack *.7z archive?

  To unpack archived movie you need the last version of 7-Zip (http://www.7-zip.org/). Install the program if you do not have one, it is for free.
  
  After 7-Zip installation:
  - Allocate all downloaded files, right-click on ".001" archive, select "Extract here".
  The other way:
  - Right-click on ".001" when all other archives are in the same directory as archive ".001", press "extract here".
  
  
  You don't need to unpack the rest archive.
  Those files are the continuations of the 1st archive.
  If you open archive ".001" when the all the archives placed in same directory, then you'll see the full movie file in there.

• Is there a download limit?

  You can download only 20 movies within 24 hours.
  
  We impose the limit on your downloads as we want to provide high quality service and high speed for all the users of our site.

• Can I download a movie from my computer to iPad?

  You can. If you are going to watch a movie on your iPad, download DivX and HQDivX movies.

• Can I burn a movie to CD or DVD?

  All our movies are DRM-free, so you can burn any movie to CD or DVD.

• How do I burn movies to DVD?

  After downloading and extracting movie you will have 2 folders in "dvd" folder "Video_TS" and "Audio_TS".
  
  You need to burn them as "DVD Video" to DVD disc by using your regular burning software.
  
  If you do not have any DVD-burning software we recommend you to use ImgBurn. You can download it here: http://www.imgburn.com/index.php?actodownload
  
  To learn how to burn DVD video files to a disc using ImgBurn program please visit:
  http://forum.imgburn.com/index.php?showtopic=4632

GIFT CARDS

• What is a Filmous gift card?

  Filmous Gift Cards are a wonderful present for everyone who likes watching movies. You are free to purchase our Gift Cards and send them to your friends or you can activate them even for yourself. Buy a Gift Card and get a FREE bonus!

• How can I activate my Gift Card?

  Each card has a unique number that a person needs to enter during his registration or to type it on his account settings page if he is already registered, pressing “Activate New Card”.

• Will I get a bonus if I buy a Gift Card?

  If you buy a Gift Card you get a bonus. The bonuses are different. It can be Filmous Gift Card with credits or a Gift Card from our partners.

• How can I activate my bonus if I’m a Gift Card buyer?

  If you have Filmous Gift Card as bonus, activate it in your account (press “Activate”) and get credits for FREE.
  If you have a Gift Card from our partner, go to partner’s site and during registration enter the gift code. You will get credits for FREE right after the registration.
  
  The bonus depends on our special offer – follow the updates during holidays.

• How can I purchase a gift card?

  1. Login
  2. Go to Account → My Gift Cards
  3. Press “Buy Gift Card”
  4. Select the card you want to buy pressing “Buy now” button
  5. Fill in the billing form and press “Confirm payment”.
  
  After the payment your gift card will be available in My Account → My Gift Cards.
  Send this card to your friend or activate it for yourself.
  If you purchase $50 or $100 gift card you will have on My Gift Cards page a bonus - $10 or $20 card respectively.

• Can I send a gift card to non-Filmous user?

  Everyone can activate the Gift Card.
  If the person you sent a card is not Filmous user, he must register and enter the gift code on the registration page.

• Can I activate Gift Card for myself?

  Yes, you can do so in your account. Go to your Account, then select “My Gift Cards”, then press “Activate new card” and enter the gift code in a special field.

• How can I know that my friend activated the card?

  Check “My Gift Cards” page in your account from time to time. If the card is activated, it will be written so.

• If my friend doesn't activate the card, what shall I do?

  Ask your friend to check spam folder and switch on images. If it doesn’t help, go to “My Gift Cards” and find the gift code on the valid card that you have sent. Give that code to your friend and ask him to register and enter this code during registration.

• I activated Gift card, but there’s no money on my account, what shall I do?

  1. Try to activate it once more – probably you made a mistake.
  2. Send message to Customer’s Support with your card number and we’ll activate it for you!

RULES

• Terms of Use and Privacy Policy

  It is a must for a user to read Terms of Use and Privacy Policy before the registration. If you disagree with any statement indicated there, do not register with Filmous.com.

• Responsibility

  By subscribing to our site you accept responsibility for all its content safety. It is Customer who is in response with the further use of any information downloaded from our site. This responsibility depends on the state legislation of the country where the Customer resides. All video films on Filmous.com is targeted for private viewing only. Its further distribution and broadcasting without written permission is prohibited. The Administration is not liable for further use of information downloaded from Filmous.com. If some material downloaded from Filmous.com is not of the suitable quality you have the right to request Administration to replace such low-quality material. The administration of Filmous.com is not liable for the Internet connection and reproduction quality on your video device. This Site may contain links to other independent third-party Web sites. These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Filmous.coms control, and the Administration is not responsible for content of every Linked Site.

• Computer Viruses and Errors

  Filmous.com will use reasonable endeavors to ensure that the Site does not contain or promulgate any errors, viruses, bugs, other malicious code or harmful components. However it is recommended that you should virus check all the content you download from the Internet. Filmous.com excludes all liability permitted by applicable laws in connection with any damage or loss caused by errors, viruses, bugs, other malicious code or harmful components originating or contracted from the Site.

• Law

  Your use of this web site and any download from it and the operation of these Terms shall be governed by and construed in accordance with the laws of Cyprus. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Cyprus.